Global address list in exchange 2016 is not updating
Users not receiving latest contacts in cached mode UPDATE GLOBAL ADDRESS LIST USING EXCHANGE MANAGEMENT SHELL (EMS) NEXT OPEN EXCHANGE MANAGEMENT CONSOLE (EMC) BY DOING THE FOLLOWING: 1. Locate your Default Offline Address book and Right Click on it then select Update.Connect to your Exchange Server using RDP or any remote application 2. And select Exchange Management Console from the list NOW WE WILL START THE UPDATE PROCESS, PLEASE DO THE FOLLOWING: 1. You can also click on the Update link located in the Action pane on the far right after highlighting the Default Global Address List. You will receive the following message, just select Yes 5. Now follow the steps in "FORCE OUTLOOK TO UPDATE THE OFFLINE ADDRESS BOOK" to download the address book again Finally please rate this article or leave a comment if this was helpful??
If the issue isn't resolved, proceed to the next step. To do this, ensure that you can view any changes in the GAL by using Microsoft Outlook Web App.This article explains how to manually force an update the global address list in Office 365.